Sr Benefits Consultant

Senior Benefits Specialist

As a senior member of the Benefits organization, the Senior Benefits Specialist plays a key role in delivering an exceptional benefits experience to Oracle’s U.S. employees and their families. This position serves as a subject matter expert and trusted resource across a broad range of benefit programs, policies, eligibility requirements, and enrollment systems.

The Senior Benefits Specialist independently manages complex employee inquiries and escalations received through the Oracle Benefits Portal, email, and telephone. The role requires strong judgment, deep benefits expertise, and the ability to interpret policies and regulations, evaluate unique or ambiguous situations, and determine appropriate resolutions with limited oversight.

In addition to providing direct employee support, this role contributes to the ongoing administration, effectiveness, and evolution of Oracle’s benefits programs. The Senior Benefits Specialist partners across the Benefits organization and with Payroll, Finance, HR, external vendors, and other stakeholders to resolve issues, improve processes, implement programs, and ensure accurate and compliant benefits administration.

As an experienced member of the team, the Senior Benefits Specialist is also expected to mentor and develop colleagues, share expertise, identify opportunities for improvement, and help establish best practices across the organization.

Key Responsibilities

• Serve as a senior subject matter expert and escalation resource for complex benefits questions involving plan provisions, eligibility, enrollment, employee life events, and benefits administration.
• Independently research, assess, and resolve complex or non-routine employee cases, exercising sound judgment and determining when additional expertise, leadership involvement, or legal/compliance guidance is appropriate.
• Provide personalized, accurate, and timely benefits support to U.S. employees and their families through the Oracle Benefits Portal, email, telephone, and other employee support channels.
• Interpret benefit plan provisions, policies, procedures, and applicable regulatory requirements and translate complex information into clear, actionable guidance for employees and stakeholders.
• Own day-to-day benefits administration activities, including data validation, reporting, reconciliations, issue resolution, and the delivery of information to Payroll, Finance, external vendors, and other partners.
• Lead or independently manage benefits projects from planning through implementation, coordinating stakeholders, timelines, deliverables, risks, communications, and follow-up activities.
• Play a lead role in the implementation of new benefit programs, plan changes, system enhancements, annual enrollment activities, and other benefits initiatives.
• Identify operational gaps, recurring employee issues, and opportunities to improve processes, systems, communications, and the overall employee benefits experience; recommend and drive solutions.
• Partner with benefits vendors to investigate and resolve complex issues, monitor service delivery, and escalate performance or administration concerns when appropriate.
• Mentor, coach, and provide guidance to Benefits team members, helping build subject matter expertise, problem-solving capabilities, and consistent service practices across the team.
• Develop and deliver training for Benefits team members on benefit programs, processes, systems, regulatory requirements, and emerging issues.
• Lead employee-facing presentations and informational webinars, including new hire orientation, annual enrollment education, and benefit program overviews.
• Support benefits audits and compliance activities by researching issues, validating data, preparing documentation, identifying discrepancies, and coordinating corrective actions.
• Handle confidential employee and medical information with discretion and in accordance with HIPAA requirements and Oracle policies.
• Serve as a trusted partner to Benefits leadership by surfacing trends, risks, recurring issues, and opportunities that may require broader program or policy consideration.

Knowledge, Skills and Abilities

• 10+ years of progressively responsible experience in employee benefits, benefits administration, HR operations, or a related field, preferably supporting a large and complex employee population.
• Deep working knowledge of U.S. employee benefit programs, including medical, dental, vision, 401(k), disability, leave, and related health and welfare programs.
• Strong knowledge of applicable benefits-related laws and regulations, including ERISA, HIPAA, ACA, ADA, FMLA, and other relevant federal and state requirements.
• Demonstrated ability to independently evaluate complex or ambiguous situations, exercise sound judgment, assess risk, and make well-reasoned decisions within established policies and program parameters.
• Proven ability to operate with a high degree of autonomy, ownership, and accountability while recognizing situations that require escalation or additional expertise.
• Strong analytical and problem-solving skills, with the ability to identify root causes, recognize patterns, evaluate alternatives, and develop practical solutions.
• Demonstrated experience leading projects or significant workstreams involving multiple stakeholders, competing priorities, and defined deadlines.
• Ability to influence and collaborate effectively across functions and organizational levels without relying on formal authority.
• Demonstrated ability to mentor, coach, and develop less-experienced team members and contribute to a culture of knowledge sharing and continuous improvement.
• Strong written and verbal communication skills, with the ability to adapt communication style and level of detail for employees, peers, leaders, vendors, and other stakeholders.
• Ability to translate complex benefit provisions, regulations, and administrative processes into clear and understandable information.
• Proactive and improvement-oriented mindset, with a demonstrated ability to challenge existing processes constructively and introduce new ideas and solutions.
• Ability to manage multiple complex priorities, respond effectively to changing business needs, and deliver high-quality work under tight deadlines.
• High degree of professionalism, discretion, and confidence when handling sensitive and confidential employee information.
• Ability to quickly learn and effectively navigate complex business systems, benefits platforms, and administrative processes.
• Experience supporting audits, data validation, reconciliations, and compliance-related activities.
• Advanced proficiency with Microsoft Excel and strong proficiency with Word, PowerPoint, email, and other business productivity tools.
• Experience working with benefits administration platforms, case management systems, HRIS applications, and vendor systems strongly preferred.
• Prior experience working in Oracle systems and tools highly preferred.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $91,400 to $187,000 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

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True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.