Business Analyst ( Business Systems Analyst) /CEL

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow, Lodz the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

• Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
• Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
• Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
• Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Attractive financial benefits:

• A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
• Generous referral bonuses, offering up to PLN6,000 for referring specialists.
• Additional revenue sharing opportunities for initiating partnerships with new clients.

Professional development and team support:

• Ongoing guidance from a dedicated Team Manager for each employee.
• Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

• Dedicated team-building budget for online and on-site team events.
• Opportunities to participate in charitable initiatives and local sports programs.
• A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

We are looking for an experienced Business & Systems Analyst to support the development and enhancement of systems used in Network Deployment and Site Management processes. In this role, you will work closely with business and IT stakeholders, analyze requirements, drive documentation activities, support testing and releases, and help deliver solutions related to mobile network expansion and passive infrastructure management.

Responsibilities:

• Gather, analyze, and document business and system requirements.
• Translate business needs into user stories, acceptance criteria, process descriptions, and functional specifications.
• Collaborate with Product Owners, developers, QA teams, and business stakeholders throughout the delivery lifecycle.
• Analyze the impact of changes on business processes, integrations, reports, historical data, and user workflows.
• Support UAT activities and help manage change requests and defect reporting in Jira.
• Create and maintain project documentation in Confluence.
• Work with internal teams, vendors, and external partners to deliver effective business solutions.

• 3-5+ years of experience as a Business & Systems Analyst, Business Analyst, IT Analyst, or a similar role.
• Proven experience in gathering, analyzing, and documenting business and system requirements.
• Hands-on experience with Jira and Confluence.
• Good knowledge of SQL for data analysis and troubleshooting.
• Experience working in Agile/Scrum environments.
• Very good command of Polish and communicative English.(min B2)
• Availability to work in a hybrid model with regular presence in the Warsaw office.

Nice to Have:

• Experience in the telecommunications industry.
• Knowledge of Network Deployment, Site Management, Passive Inventory, Rollout, Site Acquisition, or related operational processes.
• Familiarity with modeling tools such as Enterprise Architect, Visio, or draw.io.
• Strong stakeholder management and communication skills.
• Ability to work independently and manage multiple initiatives in a dynamic environment.

Hybrid work: occasional visits to the client's office in Warsaw.