offres.tech

Network & Telecommunications Technician (2nd Line Support)

Inetum · ESN & Services numériques

Lisbon, Lisbon, PortugalSource : SmartRecruiters
Annonce en anglais

Fraîcheur de l'offre

En ligneVérifiée chez l'éditeur il y a 4 h

Toujours listée chez l'éditeur, publiée il y a moins d'un mois.

  • En ligne depuis 15 j
  • Inetum retire ses offres au bout de 61 j en médiane (113 offres closes observées)

Relevé toutes les six heures sur le site de l'éditeur. L'âge compte depuis la date de publication d'origine, même après une republication.

Description

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to its clients. We are committed to fostering a dynamic, inclusive, and diverse work environment where creativity and collaboration can thrive. We operate in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the right place for you! Come and be part of Inetum!

We are looking for a Network & Telecommunications Technician to join an operational team providing 2nd line technical support within an Inetum project environment. The role focuses on troubleshooting and resolving network-related incidents while delivering a high-quality support experience.

Main Responsibilities

  • Provide 2nd line technical support for network and telecommunications services.
  • Manage and follow up support tickets in line with agreed service levels.
  • Investigate, diagnose and resolve incidents affecting network infrastructure.
  • Communicate directly with users and stakeholders to identify and resolve technical issues.
  • Develop a solid understanding of supported network environments.
  • Collaborate with specialist teams to resolve complex incidents.
  • Contribute to service monitoring and continuous improvement activities.
  • Maintain clear and professional communication throughout the support process.
  • Cisco CCNA certification or equivalent knowledge.
  • Technical education in Networks, Telecommunications or Information Technology.
  • Knowledge of Routing, Switching and Wireless technologies.
  • Experience supporting Cisco, Huawei or with other networking solutions.
  • Knowledge of IP networking and telecommunications environments.
  • Experience in a 2nd line technical support role.
  • Ability to analyse, diagnose and resolve network incidents.
  • Customer-focused mindset.
  • Strong written and verbal communication skills.
  • Ability to work collaboratively within technical teams.
  • Lisbon, Portugal
  • Hybrid working model

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