EUC Technician

EUC Engineer

Responsibilities:

• Working in the EUC Team based from Farnham.

• To contribute to business wide projects and service tickets using specialist knowledge as instructed by company processes.

• Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make break fix repairs to equipment and arrange for other service needs as appropriate

• Management of Hardware Stock for specific contracts including internal assets

• Manage and maintain internal asset register

• Complete hardware assessments of customer equipment

• Complete pre-deployment setup activities on variety of end user devices

• Utilize Microsoft 365 Services and other 3rd party tools including Autopilot and InTune to automate customer and internal device deployments

• Manage logistics through courier partners for the sending and receiving of equipment throughout the organisation

• Complete and maintain accurate timesheets with a commercial awareness of billable works

• Continual assessment and improvement of team processes and procedures

General:

• Contributing to continuous functional development and work planning

• Planning and improving own performance against objectives set in the 121 and PDR schemes

• Attending and fully participating in internal and external meetings and events as required

• Undertaking a proactive role in own development and undertaking an active role in training and development as required of you by the organisation

• At all times, maintain confidentiality and adhere to the Data Protection Act 2018

• Undertaking all duties and acting at all times, in accordance with the organisation’s Policies and Procedures and Colleague Handbook.