Head of IT

Key deliverables

• Current-state and target IT architecture documentation with clear ownership of systems and services.

• Governed identity and access model covering Microsoft Entra ID, SSO/MFA and privileged access.

• Operational Google Workspace administration and documented user / group / sharing policies.

• Monitoring and alerting coverage for critical IT services.

• Tested backup, restore and disaster-recovery procedures.

• Documented incident, access, recovery and operating procedures / runbooks.

• Structured management of external IT suppliers and knowledge transfer to the internal team.

Performance indicator

• Availability and reliability of critical IT services.

• Incident volume, resolution time and recurrence of known operational issues.

• Timeliness and accuracy of user access provisioning, modification and deprovisioning.

• Successful execution of backup restoration and disaster-recovery tests.

• Coverage and closure of identified security, hardening and access-control gaps.

• Completeness and currency of IT documentation and runbooks.

• Quality of provider management, service continuity and internal knowledge transfer.

Travel requirements

Occasional travel may be required

Required qualifications, experience, and skills

We are looking for a senior, hands-on IT professional who enjoys operating, securing and continuously improving a company’s IT environment in a fast-moving environment.

• IT Infrastructure & Operations — essential: Strong, hands-on experience managing and improving corporate IT infrastructure and operations. Ability to balance day-to-day operational excellence with longer-term infrastructure improvements.

• Identity & Access Management — essential: Solid expertise in Microsoft Entra ID, SSO, OIDC/SAML, MFA, Conditional Access, privileged access and account governance. Strong understanding of identity, authentication and access-control principles.

• Google Workspace — required: Practical experience or good familiarity with Google Workspace administration and related collaboration tools.

• Linux — required: Strong knowledge of Linux environments and systems administration.

• Cloud Infrastructure — required: Experience operating and securing cloud infrastructure, ideally AWS and/or OCI.

• Hybrid Environments — desirable: Experience managing environments combining cloud and on-premise infrastructure.

• Networking & Security — required: Good understanding of networking, authentication, certificates, infrastructure security and system hardening.

• Monitoring, Backup & Disaster Recovery — required : Experience setting up and operating monitoring, alerting, backup, restore and disaster recovery processes. Familiarity with tools such as Grafana, Prometheus, Veeam, Velero, or equivalent solutions.

• Documentation & IT Governance — required: Ability to establish clear operating procedures, runbooks and ownership models, and to maintain high-quality, up-to-date technical documentation.

• Supplier & Stakeholder Management — required: Ability to manage external IT providers and build effective relationships with both technical and non-technical stakeholders.

• CISO Experience — a plus: Previous experience as a CISO, particularly within a startup or high-growth technology company, would be an advantage.

• DevOps & Development Infrastructure — a plus: Experience with CI/CD, GitHub Actions, Jenkins, Kubernetes, Terraform, Ansible or development infrastructure would be beneficial, but is not required.

Soft skills