Senior Software Engineer

Job Description

Who We're Looking For:
Zendesk is seeking an innovative and motivated Senior Software Engineer to join our growing Engineering & Integration Shared Services team. This role is essential for driving productivity and efficiency across the organization by leveraging cutting-edge tools and processes to address technical business challenges. As part of this team, you will develop software solutions using best-in-class tools and platforms, integrate data across SaaS systems, and enhance the employee and customer experience with Zendesk products.

Responsibilities:

• Development & Implementation: Design, develop, document, test, and deploy standardized solutions using integration, automation, and middleware tools. Integrate Zendesk products, third-party SaaS systems, and data platforms using appropriate tools and methodologies.
• Testing & Quality Assurance: Develop and facilitate unit tests, conduct system integration testing, and support user acceptance testing (UAT) to validate solutions before deployment. Maintain high-quality standards throughout development.
• Backlog Refinement, Sprint Planning & Daily Stand-ups: Participate in backlog grooming and sprint planning to prioritize requirements, define tasks, and identify potential issues. Join daily stand-ups to share progress, discuss challenges, and collaborate with the team within a 2-week Agile Scrum sprint.
• AI and Innovation: Explore and implement next-generation solutions leveraging AI and machine learning to enhance productivity and efficiency across Zendesk. Collaborate with business teams to identify automation, intelligent workflows, and integration opportunities that drive innovation.
• Collaboration & Communication: Work closely with developers, IT application owners, solution architects, and business system analysts to deliver high-quality solutions. Communicate technical designs and status updates effectively.
• Retrospectives & Continuous Improvement: Contribute to sprint retrospectives to evaluate performance and identify process improvements.

Qualifications:

• Experience: 5+ years in backend or integration engineering, designing and developing scalable microservices, distributed systems, and cloud-based solutions.
• Programming: Advanced proficiency in Java (required); experience with Node.js or Python is a plus.
• API, Middleware & Architecture: Demonstrated experience designing, building, and maintaining RESTful APIs, middleware, and event-driven microservices architectures, including asynchronous communication using APIs, events, and messaging systems.
• Cloud: Fluency with AWS serverless technologies (Lambda, Step Functions, EventBridge, API Gateway, SNS, SQS, SAM, Serverless Framework) or equivalent experience with Azure or GCP.
• SaaS Integration: Expertise integrating SaaS applications (e.g., Salesforce, Zuora, NetSuite, Workday, Coupa) and ensuring seamless data flow across distributed systems.
• Testing & Quality: Strong background in unit, integration, and user acceptance testing; experience with code reviews and enforcing coding standards.
• DevOps Collaboration: Experience collaborating with DevOps teams for deployment, monitoring, and scaling.
• Agile: Proficient in Agile Scrum methodologies, with experience using Jira and Confluence.
• Documentation: Ability to document APIs, database schemas, and backend processes for maintainability.
• Education: BA/BS in Computer Science, IT, or related field, or equivalent industry experience; fluent in English.

Preferred Skills

• Programming: Experience with Node.js, Python, or Bash scripting.
• Leadership: Experience with leading 1-3 person feature teams and mentoring peers
• Low-code/No-code & iPaaS: Familiarity with iPaaS and low-code platforms (e.g., Workato, Boomi, Mulesoft).
• CI/CD: Experience implementing and managing CI/CD pipelines (e.g., GitHub Actions, Jenkins, Travis CI).
• Observability & Monitoring: Familiarity with observability, logging, and monitoring tools (e.g., Datadog, Splunk, CloudWatch).
• Security & Compliance: Understanding of security best practices, governance, data compliance, and privacy standards.
• Data Management: Experience with ETL/ELT processes and cloud databases (e.g., DynamoDB, Snowflake, BigQuery, SQL).
• Data Orchestration: Knowledge of orchestration and data transformation tools (e.g., Apache Airflow, Astronomer, dbt, Fivetran).
• Change Management: Proven ability to drive adoption of new processes and technologies.
• AI/ML: Exposure to automation using AI, machine learning, or natural language processing. Awareness of Model Context Protocol (MCP).

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.