Field Service & Helpdesk technician

For over 20 years, Ekinops has been driving innovation in network systems. We provide solutions focused on the needs of communication service providers and enterprises worldwide.

We provide open, trusted, and innovative network connectivity and enable our customers’ success by delivering high value-added software-driven solutions. Today, over 120 international service providers, including numerous Tier 1 carriers around the world, trust our people and technologies.

Over 50% of our 600+ strong team works in our multi-national Agile R&D centers. Our company has a strong international background, with sales offices strategically located around the world.

Ekinops is also recognized for its ESG commitments with its rating in the EthiFinance ESG Ratings report and its Gold Medal awarded by EcoVadis.

We are looking for a Field Service & Helpdesk technician to join our ICT team in Leuven.

This role combines on-site user support and remote helpdesk activities, ensuring high-quality support for end users across a multi-site, international telecom and technology environment.

The ideal candidate has strong technical skills, is service-oriented, and can operate efficiently in a hybrid infrastructure (Microsoft 365 + on-prem systems).

Working in the manufacturing location, a strong onsite support is needed with high technical skills.

Key Responsibilities

End-User Support (On-site & Remote)

• ProvideLevel 1 / Level 2 supportto end users
• Diagnose and resolvehardware and software issues
• Supportworkstations, laptops, and mobile devices
• Handleuser onboarding and offboarding
• Install, configure, and maintain user environments
• Manage PC on Windows,Mac andLinux
• Manage Android mobile enrollment

Field Service Activities

• Provideon-site support in Leuven
• Prepare and deployIT equipment (PCs, laptops, peripherals)
• Troubleshoot network and connectivity issues
• Ensure proper setup of meeting rooms and collaboration tools
• Maintain inventorying and ensure lifecycle
• Manufacturing equipments: flashing & printers (barcode)

Workplace & Systems Support

• Support Windows environments (mandatory)
• Support Linux environments (basic to intermediate)
• Support macOS (nice to have)
• Support Microsoft 365 tools:
  • Microsoft Teams
  • Outlook / Exchange Online
  • SharePoint Online

Helpdesk & Ticketing

• Manage and update tickets in the ITSM tool under Jira environment
• Ensure proper follow-up and communication with users
• Escalate complex issues to Level 3 teams
• Contribute to knowledge base documentation

IT Operations Support

• Assist with basic infrastructure tasks:
  • User account management (Active Directory / Entra ID)
• Permissions and access rights
• Basic network troubleshooting (VPN, connectivity)
• Support deployment and maintenance of end-user security policies

Technical Skills:

Required

• Strong knowledge of Windows 10/11 environments
• Good understanding of Microsoft 365
• Experience with Active Directory / Entra ID
• Basic knowledge of Linux systems
• Good troubleshooting skills (hardware, OS, network)
• Usage of MDM tool (Intunes, IRU,…)
• Basic networking knowledge (TCP/IP, VPN, Wi-Fi)

Nice to Have

• Knowledge of macOS
• Experience with ITSM / ticketing tools (e.g., Jira Service Management)
• ITIL foundation certification

Experience

• Minimum 5 years of experience in IT support / helpdesk / field service
• Experience in international environments
• Experience in telecom or technology companiesis an advantage

Languages

• Dutch (Flemish): Fluent
• English: Professional working proficiency

Personal Skills

• Strong customer service mindset
• Good communication skills
• Ability to work autonomously
• Hands-on and problem-solving oriented
• Organized and reliable

Why Join Us

• Work in a dynamic telecom and technology environment
• Join an international ICT team
• Exposure to modern tools and hybrid infrastructure
• Varied role combining field and remote support

Recruitment process:

At Ekinops, we believe diversity makes us stronger! We hire talents based on skills, experience, and potential—nothing else. No matter your age, gender, background, or abilities, what matters to us is what you bring to the team. Join us and thrive in an inclusive, open-minded workplace where everyone has a voice!

2 interviews:

1st with the Group IT Director and relevant Technical Leaders

2nd with HR.